Loxysoft Dialer Controller 2.4

Loxysoft Dialer Controller, developed by Loxysoft AB, is a centralized solution for managing outbound dialing in contact centers. It gives supervisors real-time control over dialing strategies, pacing, agent assignment, and campaign prioritization to improve contact rates while maintaining a high-quality customer experience. The software streamlines list management and retry rules, enforces calling windows and opt-out handling to support compliance needs, and provides live dashboards and historical reports to track performance and outcomes. Open interfaces enable integration with CRMs and other contact center systems, ensuring smooth data flow from lead import through disposition and follow-up. With Loxysoft Dialer Controller, organizations can standardize dialing processes, reduce idle time, and quickly adapt to changing volumes and targets.

Key capabilities:

• Centralized control of outbound campaigns and dialing strategies
• Real-time pacing, agent allocation, and campaign prioritization
• Flexible list segmentation, recycling, and retry logic
• Rules-based time windows and opt-out/do-not-call handling
• Live dashboards and historical reporting, with integration to CRM and contact center platforms

Loxysoft Dialer Controller is developed by Loxysoft AB. The most popular versions of this product among our users are: 1.8, 2.1, 2.2 and 2.4. The name of the program executable file is LDC.exe.